INFORMATION

How to place an order

Online

Orders can be made online using our simple user-friendly shopping cart site. Simply click on Shop or Brands and follow the pictures. Order processing runs on an eComm secure server using an eWay payment gateway and details are scrambled - everything about you remains confidential. We accept payment online by Visa or Mastercard.

Fax, Mail or Email

Simply download an order form from here fill in the order form and confirm how you want to pay, we accept credit card, cheque, money order or direct deposit. Once complete fax, mail or email your order to:

Fax: 03 9544 8599

Mail: Po Box 1460 Central Park Malvern East 3145

Email: jess@pyjamarama.com.au

We will contact you within 24 hours with order confirmation and payment details. Direct deposit details are as follows:

Account name: Pyjamarama

BSB: 083 116

Account number: 86442 5647

Bank: National Australia Bank

Phone

If none of the above is convenient, or it’s all just a little overwhelming, please give me a call and I’ll happily process your order over the phone

Phone: 0422 817 099

Clearance

Goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Unfortunately this can take up to 4 working days but we will notify you via email the day your order is despatched.

Privacy

Whenever you visit Pyjamarama.com.au we assure you that we make every effort to respect your personal privacy. Your personal details will not be disclosed or sold, unless ordered by a court of law. Your information will be used to process orders only and will always be used in accordance with the Data Protection Act 1998.

Pricing

Pyjamarama prices are inclusive of GST, and are in Australian Dollars. We reserve the right to change prices at our discretion.

Out of stock items and Back orders

If you have selected an item which is temporarily unavailable or sold out, Pyjamarama will contact you promptly to organise an alternative choice, arrange a back-order where possible or happily provide you with a refund.  Please note, we are unable to back-order on sale or discounted items.

Refunds & Exchanges Policy

Pyjamarama’s first priority is absolute customer satisfaction. So if you’re not completely satisfied with your purchase, it may be returned within 10 days of the invoice date for a full refund less delivery charges. 

Each item is checked before dispatch and we package each item with loving care.  However should an item arrive that is faulty we will happily refund the cost of the item (less delivery charges) upon receipt and authentication of fault.  Unfortunately we are unable to take responsibility for loss or damage of goods in transit.

We also understand that from time to time you may purchase an item that’s the wrong size or isn’t quite the color you’d hoped for. In these circumstances we’d encourage you to contact us to arrange an exchange.  Please note that delivery charges will apply to exchanges and all requests for exchanges must be made within 10 days of the invoice date.

All items for refund or exchange must be unworn and unused, with labels and any packaging seals intact.